International Journal of STD & AIDS > Volume 19, Number 7 > Pp. 480-481

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Audit reports

Being seen within 48 hours – what do patients think?

Pauline Handy RGN BA , Jill White RGN and K N Sankar FRCP

Department of Genitourinary Medicine, Newcastle General Hospital, Westgate Road, Newcastle upon Tyne NE4 6BE, UK

Correspondence to: Pauline Handy Email: Pauline.Handy{at}newcastle-pct.nhs.uk

A questionnaire survey of 1000 patients was carried out to determine the proportion of patients attending a large genitourinary medicine department in Newcastle upon Tyne who wish to be seen within 48 hours. The Department of Health target for patients offered an appointment within 48 hours is 100%. Its target for the proportion of patients seen within 48 hours is 95%. Patients were surveyed to ascertain their preference about waiting times for appointments within the clinic. In total, only 33% stated that they wished always to be seen within the government's target of 48 hours.

Key Words: 48-hour access • patient choice

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