International Journal of STD & AIDS > Volume 19, Number 5 > Pp. 351-352

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Audit reports

OptionE: innovative model of HIV care increases satisfaction and reduces clinic visits

K M Coyne MRCP , A Kerley, S Mandalia MSc and A G McOwan MRCP

Victoria Clinic for HIV and Sexual Health, 82 Vincent Square, London SW1P 2PF, UK

Correspondence to: Dr Katherine M Coyne, GU Medicine/HIV, St Stephen's Centre, Chelsea & Westminster Hospital' 369 Fulham Road, London SW10 9NH, UK Email: katherine.coyne{at}chelwest.nhs.uk

OptionE incorporates nurse-led HIV clinics, review of blood results by doctors, patient contact by email and the option of home delivery of medication. Patient questionnaires showed increased satisfaction associated with fewer, shorter clinic visits. A retrospective case note review suggested clinical outcomes are as good as standard care.

Key Words: HIV • hospital outpatient clinic • electronic mail • patient satisfaction

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